Heritage Propane
www.heritagepropane.com
Heritage Propane Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Heritage Propane has 1.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
sandy T Auw
Terrible Service
My last and final payment was October 2017 - I called them October 2018 to have their tank removed; after 5 months of multiple calls; they finally came and picked up - only then to charge me A fee for picking up there property. This company is nothing but a nuisance and a HUGE aggravation. I have filed a compliant with the company and BBB and local WSOC - all I want is my account cleared. S.Tarlton Monroe NC
Loss:
$60
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
Tampa, Florida
Heritage Propane, Tampa FL
I only fill my tank up 2 or 3 times per year becuase its only used to heat my spa. The issue is that every time I order propane, Heritage Propane never gets my billing correct. I set up auto ACH when I openned the account three years ago but every time I get billed, I get an NSF email which is impossibly based on the amount of cash on hand in that account; plus I have overdraft protection to boot! Every time I call to remedy the situation I get a line of excuses; case in point this afternoons response was our systems are down so can I call you back next week. My response, "no because no one from your office calls back unless they are trying to sell me a deal on propane." Long story short I called to ensure this would not happen again prior to placing my order, which included verifying my account along with my ACH info and I'm now getting a NSF email. Again this is nuts because the issue appears to be on their end because I do not even show anything being drafted against my bank account. If you are looking for a propane vendor, my recommendation would be to avoid using Heritage Propane at all cost because they have a terrible track record with their accounts payable and customer service dept.
Reason of review:
Problems with payment
Preferred solution: I want Heritage Propane to get my billing correct with my auto ACH
Anonymous
Tampa, Florida
Tampa Florida Heritage Propane Rip Off
Heritage Propane in Tampa, FL in 2016 picked up 2 tall tanks from my house, one was totally full, the other was approx half full. I was told by phone that they would weigh them and reimburse me for the amount of propane left. When I never received a check, I called them and was told that the driver that picked up the tanks reported that they were EMPTY. Well, that is a TOTAL LIE. Now they have the nerve to send me a bill for $39.99 for pick up. I guess the employee sold that propane and pocketed the money. When I talked to a manager he was of no help at all.
Reason of review:
Took my full tanks & did not reimburse me.
Anonymous
Anniston, Alabama
Pick up tanks
I canceled contracts with heritage for the main reason of price. always .30 to .50 cents higher a gallon than any one else. it has been 3 years and tanks are still on my property. why? how do I get them removed? what are my options? is there a time limit for them to be picked up? last conversation was told to me they would pick up a.s.a.p. that's been several months ago. I cannot say any bad thing about their service they were always nice and prompt on delivery. I would just love to have my yard back.
Reason of review:
Pricing issue
Sherron Fua
Charlotte, North Carolina
Heritage Propane service cancelled July 2013, still being billed March 2014
I have been a Customer since October 2002, when natural gas came into the area in 2013 I cancelled the propane in July 2013. Tank was not emptied until January 2014. Tank is still on property, and rent continues to be billed $130.24 with a late fee of $36.00, was billed a service fee of $232.35 for emptying the tank in January 2014. As of March 25th, 2014 they have turned the bill over to a collections agency, and still have not removed the tank from my property, and have not refunded me for the 200 gallons of fuel removed from the tank.
Loss:
$628
Companies Similar to Heritage Propane
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.